Frustrations @ Work

For those close to me, you know that I work in a doctor’s office. For those who aren’t close, now you know! I have been working in the same office for almost 14 years. From time to time, I feel the need to rant about work. This is one of those times!!! Yes, I am writing this at work, saving it on my flash drive so I can post it later!!! I need to or I'm going to burst! lol

Things that are inappropriate in a doctor’s office waiting room:

Grooming…any type

I’m talking about applying make up…not just lipstick/gloss either…Powder, foundation, mascara etc. Combing/brushing hair. As I type this, someone is actually in here clipping their fingernails!! UGH!

Cell phones/loud, excessive talking

I really think this is common sense but apparently not. I cannot tell you how often people sit here having loud, full out conversations on their phone…take it outside! Also please keep in mind that if the secretary looks busy, chances are she really is busy! I have trouble with that all the time. I usually smile and nod to be polite but sometimes it’s hard when someone’s constantly talking to you about nothing really important, just making conversation while I’m typing or answering the phone or doing paper work. Trust me, people even try to talk to me while I’m on the phone!

Kids

Before I go on, I feel the need to say that I love kids. I often gush when I see kids, babies. I used to baby sit before I worked in the office. I know kids will be kids but there is a limit. Time and time again, I feel like some parents have no control over them! Please don’t yell or scream in the office when you’re scolding them and if they are throwing a tantrum, simply take them out to the hallway. I’m sure the secretary will be more than glad to keep your place in line while you calm the situation. I find myself biting my tongue a lot because of this. It’s not my place to say something.

The last thing I have to say I couldn’t put in a category:

Patients should keep in mind that while the secretary is employed by the doctor, she is really the one who runs the office. I’m speaking from my point of view. I don’t power trip and you do not have to kiss my ass to be in my good graces. I’m sure there are people out there that require all that and purposely do things or not do things depending on their mood or how they’re treated. All I need is some type of respect and common sense really. Treat others how you would like to be treated; that’s what I always say. I know it’s cliché but it’s so true. I’ve had people swear at me and try to belittle me then in their next breath ask if they could be squeezed in somehow to see the doctor. How does that make sense? I try to make everything run smoothly but keep in mind, I work for the doctor more so than the patients. Please also realize that if I have to do anything for a patient, like book a specialist appointment or type a letter, while I try to be quite efficient, you are not the only patient I have to do things for!